Rufus Lin Designs Return Policy
Exchanges/refunds are only possible in the following case: if the products have arrived in a damaged state, with damage presumed to have occurred during shipping. Note that we carefully inspect every product before it leaves our premises. Refunds or exchanges are not possible in any other situation.
In order to receive an exchange or refund, please contact us with the details and photographic evidence. Return authorization certificates are issued by us upon our approval of a refund/exchange request. The damaged product must be returned in its original packaging and in an unused state, with a Return Authorization certificate enclosed. Please understand that the customer is responsible for paying all shipping costs associated with returned items and that these shipping costs are non-refundable.
In the case of a refund, we will refund the customer the amount of the order, including taxes, but excluding any shipping cost.
Please note refund and returns/exchanges are NOT possible in the case of sale/discounted items.
If you have any questions or concerns about this policy please contact us at firstname.lastname@example.org
N400-5811 Cooney Road, Richmond BC, Canada V6X 3M1.